FAQ

What is the Warranty for iSmartEye?

For iSmartEye, we have 1 year warranty. If any quality problems on our side occured in this period, we will take on the shipping cost and replacement.

Is it works in my door?

Yes, if your doorlock mortise accept (compatible with) Euro Profile Cylinder lock.

How install it?

Here are a helping video

How much has the battery

Approximately 5.000 times works.

What about the damage during transportation?

You can take pictures of the damaged products and send to us. We will refund or exchange a new one for you as soon as possible.

What is the refund policy?

Legitimate case we can refund the paid price and VAT/tax (if it was paid). We cannot refund additional cost, like freight, bank charges or transfer cost! Furthermore, we will not reimburse the costs of installation or modification.

What if I do not know how to use the device?

We provide very detailed instruction, you can have a read or you can contact with the customer service, and they will help you.

How about the order and transaction process?

We accept T/T or PayPal. Important for PayPal paying customer, we charge extra cost!
The order process via email. Information needed: shipping address (we calculate the freight cost), billing information, piece & measures.
Response to our letter will be sent to the price includes the shipping cost what you have to transfer our bank account.
We will arrange the delivery for you as soon as possible and provide the express number for you to check.

How can we get the sample?

We provide the sample.
If you want the sample, please send a quotation to us, or make direct contact with the customer service.
The more you buy, the lower price you get.

Where is your company?

Our company is located in Budapest capital of Hungary in center of Europe.

How do I contact you?

Please, use our contact form